Joe Shulman is our product guy, the person we come to when we have a tough problem. A customer asks, "How can we get a ribbon for a HP RuggedWriter 480?" -- and he knows not only where to get it, but how to find a fantastic price.
We've built much of his expertise into our product search engine, to help you find the right products at the right prices, but that's no replacement for the real person and his wisdom.
We caught up with Joe as he was leaving work after another 14 hour day helping customers and trying to keep our business on an even keel.
What's with this web site thing? Has ILG lost its personal touch?
Of course not! ILG's core values are to always give warm, friendly, personal service with a human touch. If you ever have even the slightest question or concern, we urge you to call our "always eager to serve serve serve" sales force at (800) 937-2880.
At the same time, we realize that many people find it more convenient to order their supplies on the web. We want to make life easy, simple and good for all of our customers, no matter how they wish to order.
How would you compare our ILG toner cartridges with the original ones made by HP?
We wouldn't have developed our great reputation in the business if ILG toner cartridges didn't work -- and work well. Thousands of great companies, from A to B to Y to Z, rely on our products every day.
I hear that manufacturers won't honor the original warranty if a compatible cartridge damages their printers. What does ILG do about this?
If any warranty claim is denied because you used an ILG compatible cartridges, ILG will repair or replace the printer at its own expense. And believe me, we couldn't afford to do that if it happened often.
Have a question or comment to Ask Joe? Reach him here
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