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Terms and Conditions of Sale

  • We're not satisfied until you are - all toner cartridges have an unlimited shelf life double-replacement guarantee, as described on our Five Star Warranty page. All other products have a xx day return privilege.

  • All invoices are due and payable within 30 days unless payment arrangements are made with our accounts receivable department.

  • Orders normally ship overnight, via Federal Express, at no extra cost to you. If our warehouse is out of stock, it could take up to a week for you to receive your order; however, we will notify you if that is the case, and you will be given an opportunity to cancel at that time. Please let your sales rep know if you have a specific date by which you want your order, and we will almost certainly be able to accommodate you.

  • Preparation time for orders. If you give us your order by 6:00PM Pacific Time (9:00 PM Eastern Time), we will ship your order on the same day in most cases. Otherwise, we will ship it the next day.

  • We are open only on weekdays - if you issue an order Friday at 6:01 PM, we will most likely ship it on Monday and you will receive it on Tuesday.

  • Shipping Charges and sales tax, if applicable, are automatically computed by our system and will be shown to you before your order is finalized.

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